March 16, 2015
Accounts Payable Clerk, Dawn Brouwer, is celebrating her three year anniversary here at First Nonprofit Group this March. Dawn began working at First Nonprofit as an office assistant when a position opened up in our accounting department. Dawn’s current role in accounts payable is crucial to ensuring that our programs serve their purpose by paying members’ unemployment charges to their designated state unemployment agencies on time. Working primarily with these agencies, Dawn communicates with state representatives across the country to settle any discrepancies on our clients’ behalf.
We asked Dawn to share two frequently asked questions that she receives from members of our Unemployment Savings Program and what her responses are:
Could you explain the breakdown of our claims paid and reserve balance?
“To explain the breakdown to members, we create a custom statement for them showing claims deposits, reserve deposits, and claims paid to state for each quarter of the calendar year. To receive your organization’s custom breakdown, call us at 800-526-4352, ext. 393043.”
What is our organization’s reserve balance as of today?
“To inform the member of their to-date reserve balance, I send them a snapshot of their reserve balance found in FNG’s database. Soon members of the Unemployment Savings Program will be able to access this information online. Until then, give us a call at 800-526-4352, ext. 393048 for this information.”
Dawn received her Bachelor’s degree in Psychology from St. Xavier University, a college in downtown Chicago, where she met now co-worker Jenna Marvin. She worked in a Garden Center Flower shop for 6 years as a cashier where she loved hearing about the special occasions that inspired customers’ purchases. In her spare time, Dawn is a talented cross-stitcher, creating beautiful, special mementos for her friends and family, such as wedding or baby announcements. Still a resident of the southern Chicago suburb area where she grew up, Dawn enjoys spending time with her roommate, friends, and dog Iris. When summer rolls around, she is excited to go on vacation to northern Wisconsin with her family—a peaceful and beautiful get away for everyone to enjoy.
First Nonprofit has saved us so much money over the state’s program. We had one little glitch with the state recently and we contacted FNP immediately. FNP staff called us back immediately and moved to remedy the problem.
First Nonprofit has been a great partner. They have helped us saved hundreds of thousands of dollars! They have awesome resources for our nonprofit organization. Thanks for the partnership.
Life is certainly busy these days but having business partners like First Nonprofit has made some of the process hassle free. We have worked with this team for years. When we changed payroll systems, they outlined every step. I think this team is terrific and I know they get the job done! Thank you, Cruz, to all the team at FNP.
FNP has helped our agency to save thousands of dollars every year on our unemployment coverage. The service is phenomenal, and we are thankful to their team as our partner. My experience working with Marshall on the advocacy around UE for nonprofits was also a highlight as someone who teaches advocacy and lobbying for nonprofits. Really, your whole team is top shelf, so thank YOU!
Chicago Children’s Theatre has greatly benefited from our partnership with First Nonprofit, and I have always enjoyed working with the staff on our filings and any complicated questions. I would not hesitate to recommend First Nonprofit to fellow nonprofits. We’re very happy customers.
FNP is a great resource for Daniel Kids. To have a TPA that we can count on to take point on not only managing our unemployment claims, but to support and guide any protest hearing, is invaluable. All the professional support staff we have worked with have been excellent, very knowledgeable and responsive. We are grateful for the help and support, thank you.
When I first began in my position at my organization, I hadn’t had experience working with a company like FNP. The staff was so patient and helpful in helping to explain the benefits of First Nonprofit. Anytime I reach out with a question I receive a quick, clear, and thorough response. I’m so thankful that we decided to partner with FNP. Their excellence in customer service, coupled with their variety of packages frees us up to truly serve our staff and community with a peace of mind knowing that our organization is protected against unanticipated unemployment insurance expenses.
First Nonprofit gets an A+ in my book. You are so easy to work with & very knowledgeable! Whether it is my quarterly correspondence with Kim or my random interactions with Dawn about a bond … I am so pleased that I get to work with such a helpful company. Thank you!