Updates on UI Modernization

November 15, 2024

UI modernization involves upgrading unemployment insurance (UI) systems to enhance efficiency in processing unemployment benefits, streamline employer tax processes, improve the online claimant portal, and ensure state systems are more accessible and secure. These improvements provide a better user experience for claimants and help employers save time and reduce costs.

Below are some updates impacting members of First Nonprofit:

Delaware: Modernization update is delayed until October 2025. There will be employer and TPA workshops and demos.
Iowa: Modernization update will be delayed until 2025. Employers are being asked to ensure the primary contact screen in MYIUI is accurate with contact name, phone number, and email address.
Kansas: An update to the Employer Services portal is expected to go live on November 19, 2024.
- The portal will be unavailable starting November 13 at 5 p.m. and reopen November 19 at 8 a.m.
- A new online account setup will be available on November 19. All employers must create a username and password to access the updated portal. You may use your old username/email address.
- The format of the UI account number will change effective November 13. Employers will keep their active UI account number, but it will be in a 10-digit format, with one zero at the beginning and three zeroes at the end.
Kentucky: The state entered into a six-year, $55.5 million contract with Deloitte Consulting to replace its current system. The new system is expected to make it easier to submit unemployment claims, review payments, receive benefits, and submit appeals online. Work is expected to start early next year and be fully functional by 2028.
New York: The modernization update rollout is expected in the summer of 2025 (previously in the fall of 2024). The Department of Labor sent a letter to employers in March 2024 to advise them of the upcoming modernization, which will include how to manage users, view activity, including balance/payment history, submit online payment, view/download reimbursing charges, account updates, and respond to requests for information/protests/appeals. Benefits/Tax/Appeals are all expected to roll out simultaneously.
Ohio: They are still in the RFP process for their modernization. They have been tasked with beginning in January 2025 and being ready to implement it in September 2025. This modernization will include adding SIDES* exchanges.
Puerto Rico: Modernization will happen soon; no date has been provided, and little information is available.
Tennessee: The state has begun the second phase of modernization that will further enhance the capabilities of Job4TN and is planned to go live on Memorial Day weekend of 2025. If you have not already registered, employers are encouraged to register for Jobs4TN to become familiar with the e-Services platform. Future changes will include:
- Employer Account Numbers will go from being eight digits long to 10 digits.
- The Department will no longer accept paper applications one month before the system’s rollout, with more communication about this in the future.
Texas: The Workforce Commission will re-implement its Tax Modernization starting May 2025 and continue adding SIDES* exchanges in 2025.

* The State Information Data Exchange System (SIDES) is a secure and timely way for employers and third-party administrators (TPAs) to receive and respond to unemployment claim filings electronically.

Testimonials

PORT Health Services has had a great experience with the Unemployment Savings Program offered through First Nonprofit. Throughout the years we have been involved in the program, we have increased our reserve account significantly through this program and find the reporting we receive both timely and useful. We look forward to our continued involvement with this program and our connection with First Nonprofit for many years to come.

PORT Health Services, Greenville, NC

Job One was spending a lot of money on unemployment. Our insurance broker, Mark Simcosky, recommended that we switch over to First Nonprofit. We did just that! This switch has been a huge savings for us! This switch saved us over $10,000 in the first year. Their customer service is Superior! Any time we have a question, we get a response very quickly. Any time we send them a report and they have a question; they call rather than just assuming. They were very responsive during COVID, even when they were in crisis mode their selves. They also were always there when we needed during COVID and very helpful! We would 1,000% recommend First Nonprofit to anybody that could benefit from it!

Job One, Independence, MO

My experience with FNP has always been positive. Every time I have had to contact them, I’m always put in contact with a friendly and knowledgeable person. If something is missing from our account, they reach out to us to request it. It’s nice to work with a company that makes sure our account is current. I would recommend them to any nonprofit looking to reduce their unemployment insurance costs.

Family Counseling Center, Gloversville, NY

We’ve saved tens of thousands of dollars PER YEAR by changing to become a reimbursing employer, freeing funds for much needed capital investment. FNP has been a valued partner in this process, providing assurance that we have stopgap coverage for extraordinary claims and keeping claims response painless and simple. It’s a huge Win/Win!

NC UM Camp & Retreat Center, Garner, NC

First Nonprofit gets an A+ in my book. You are so easy to work with & very knowledgeable! Whether it is my quarterly correspondence with Kim or my random interactions with Dawn about a bond … I am so pleased that I get to work with such a helpful company. Thank you!

Women's Choice Network, Pittsburgh, PA

When I first began in my position at my organization, I hadn’t had experience working with a company like FNP. The staff was so patient and helpful in helping to explain the benefits of First Nonprofit. Anytime I reach out with a question I receive a quick, clear, and thorough response. I’m so thankful that we decided to partner with FNP. Their excellence in customer service, coupled with their variety of packages frees us up to truly serve our staff and community with a peace of mind knowing that our organization is protected against unanticipated unemployment insurance expenses.

Homes of Hope, Greenville, SC

FNP is a great resource for Daniel Kids. To have a TPA that we can count on to take point on not only managing our unemployment claims, but to support and guide any protest hearing, is invaluable. All the professional support staff we have worked with have been excellent, very knowledgeable and responsive. We are grateful for the help and support, thank you.

Daniel Kids, Jacksonville, FL

Chicago Children’s Theatre has greatly benefited from our partnership with First Nonprofit, and I have always enjoyed working with the staff on our filings and any complicated questions. I would not hesitate to recommend First Nonprofit to fellow nonprofits. We’re very happy customers.

Updates on UI Modernization